• Take care of customers’ issues. • Resolve different types of concerns. • Schedule appointments, • Being resourceful and fast on the phone with American customers. • Help customers to take the correct decision. • Make customers get happy. • Supporting, understanding, and dealing with tough situations. • Saving customer's information and ensuring for company’s privacy.

I was capable to handle complex and demanding situations, being resourceful, and dealing with them working under pressure, I also consider a big achievement the fact that I was in charge of refund and billing issues for a big amount of money because I had to make impartial decisions.