- Customer service focusing on order status and tracking. - Solving problems for customers and fulfilling their needs. - Following reporting procedures and instructions on my daily activities. - Support Tier 1 agents in finding solutions to difficult cases. - Provide constructive feedback to improve 24-7 client service. - Analyze complex situations with the objective of finding the best outcome and in this way satisfy client needs under any circumstance.

- Keeping agents motivated with the objective to improve their work development and they can grow within the company.

- Provide solution to problems in electronic devices, Best Buy, Canada Bilingual Agent, covering the Canadian territory

- Management of GDS systems; make reservations and issue tickets with airline partners such as Qatar, Copa, Fly Emirates, among others. - Manage solutions to problems with the airline, in the area of customer service; manage and control documents, flight conditions depending on the requirements of the airlines or countries that were to visit.