Maria Angelica Barrera Lievano
assistant manager
Perfil profesional
Administrator, with experience in recruitment, assistance, reports, and data analysis (interviews and recruitment), interested in developing an administrative career by applying knowledge acquired and soft skills such as effective communication
Experiencia laboral
Streamlined call response times for improved customer experience through effective communication techniques.
Logro principalImproved customer satisfaction by promptly addressing inquiries and resolving issues.
Coaching drive performance on KPIs such as NPS, collections, and quality.
Logro principalWorked with 5-4 associates who were out of target on KPI's and in three months ¾ were on target.
Coordinated meetings and events, ensuring seamless communication between departments and stakeholders.
Logro principalStreamlined office operations by implementing efficient systems for file management.
Formación académica
Coursera | Specialization
