Managed complex technology programs with multiple concurrent projects, teams, and stakeholders. Oversaw infrastructure modernization, network migrations, system upgrades, and enterprise platform integrations. Drove change management and executive reporting.

Led enterprise technology initiatives and cross-regional infrastructure programs for large-scale IT transformations across LATAM and the US. Implemented Generative AI tools for program delivery and knowledge management.

Led planning and execution of multi-year IT programs. Coordinated cross-functional teams for enterprise systems, infrastructure, and digital services. Established performance metrics and reporting for executive decision-making.

Directed digital transformation and IT modernization initiatives in the public sector. Developed governance frameworks and managed program budgets and resources.

Maintained network infrastructure, participated in system configuration and monitoring, assisted in ITIL-aligned incident resolution, and contributed to system reliability improvements.

Supported enterprise infrastructure, maintained LAN/WAN, and contributed to optimization initiatives.