Ile Magana
Team Leader – Customer Service
Perfil profesional
Professional in Social Communication with 15+ years of experience in customer service , sales , and financial sectors . Skilled in client management , negotiation , digital tools , and bilingual support ( English/Spanish )
Experiencia laboral
Supervised and coached a bilingual team, monitored KPIs, designed improvement plans, supported onboarding and training, maintained team engagement.
Logro principalLed and coached bilingual customer service team, achieving KPIs and improving productivity. Recognized for leadership and team engagement.
Resolved inquiries efficiently, provided bilingual support, ensured customer satisfaction and retention.
Logro principalDelivered high-quality customer support in English and Spanish, ensuring satisfaction and retention.
Promoted and sold residential developments, guided clients through financial and legal processes.
Logro principalPromoted and sold residential developments, guiding clients through financial and legal processes.
Formación académica
Universidad autonoma metropolitana | Profesional
