Sebastian Restrepo Ramirez
Operations Supervisor
Perfil profesional
Results-driven Customer Service Representative and Operations Supervisor with over 2 years of experience in high-volume call center environments . Proven track record of improving customer satisfaction , optimizing operational efficiency , and leading teams to exceed performance targets
Experiencia laboral
Operations Supervisor
concentrix | Enero 2024 - Actualmente (2 años 10 meses)
Habilidades utilizadas
Supervised a team of 20+ customer service representatives, developed quality assurance processes, and monitored KPIs, leading to significant productivity improvements.
Logro principalAchieved a 15% increase in customer satisfaction scores.
Customer Service Representative
concentrix | Enero 2022 - Enero 2024 (2 años)
Habilidades utilizadas
Handled an average of 50+ inbound calls daily, resolved escalations, and assisted in training new hires, improving onboarding efficiency.
Logro principalMaintained a 90% customer satisfaction rating.
Formación académica
Bachelor s Degree in International Business Administration
University of envigado | Profesional
University of envigado | Profesional
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