real estate agent

Carry out hotel registration processes (check in - check out) providing an outstanding service to guests and customers. Management of Colombian and foreign currency box, attention to telephone calls and special services. Application of commercial skills in the sale of direct reservations and by telephone. Fluid work under pressure and resolution of handling complaints.

Guarantee the satisfaction of the guest through the fulfillment of all their requirements. Talk to guests about their stay and ensure compliance with the service promise. Resolve complaints exceeding guest expectations, preparing arrivals in advance, reviewing every detail and ensuring that all areas were perfectly aligned to offer impeccable service.