• Monitor the information platforms through the different tools provided by the IT Management. • Analyze, escalate and/or resolve in a timely manner new developments presented in Altipal's information systems. • Comply with service desk service level agreements (SLAs). • Support management activities, continuous improvement, quality, and creation of configuration items in databases. • Create documentation that allows rapid resolution of incidents

• Plan, manage and control the services provided by the Help Desk. • Generate reports and service management reports. • Comply with the standards established with the business areas. • Comply with the service level agreements (ANS) of the service desk. • Preparation of reports. • Coordinate attention to breakdowns • Carry out Follow-up and troubleshooting. • Lead and coordinate work team.

• Provide face-to-face and/or telephone support regarding technology problems presented by the client and within the service levels agreed for the project. • Review the purchase requisition formats, prepare market surveys, select the best spending alternative, manage purchase orders and payment orders to suppliers. • Manage folders with supporting documentation.