Customer service to clients in the UK and USA via chat, email and calls through tools such as Aircall, Ujet, Front, Slack, Shopify, Kustomer, Ujet, etc, supporting the creation, re-assignment and cancellation of appointments, generation of invoices , receiving PQR and escalating to the areas involved.

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Concept and construction of the brand and the portfolio of services, benchmarking, social media strategy, advertising content on Facebook Business (Facebook, Instagram, WhatsApp), influencer marketing, relationship marketing.

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Autónoma de Occidente Majoring in Marketing, Faculty of Administrative Sciences

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