Coordination and management of internal PQRS and SOFASA of all the company's service workshops, development of management indicators, control and monitoring of own and brand quality indicators, execution of strategic plans, field work to verify the adjustments to processes and preparation of results reports.

Reception and care of PQRS nationwide. Monitoring and control of PQRS. Customer service. Make management indicators. Drafting responses to disagreements. Execute action plans and strategic plans to mitigate customer disagreements.