Planned and executed digital marketing campaigns, created content for social media, and analyzed performance metrics to optimize strategy.

Created audiovisual and graphic content, executed digital marketing campaigns, supported social media strategy, and adjusted content using performance metrics.

Led training programs, provided feedback, prepared reports on VOC, Knowledge Base, NPS, and CSAT metrics.

Supervised and coached agents, designed instructional materials, coordinated agent transitions, and monitored training quality standards.

Created content, managed social media inquiries and complaints, aligned digital efforts with business goals.

Managed design and customer service teams, handled social media inquiries, coordinated event coverage, and communicated KPIs and digital strategies.