As part of my role, I was part of the IT team in charge of the service desk with the aim of providing support to the sales force and collaborators, through the different service channels (email, by telephone, WhatsApp, teams), it was In charge of different platforms for ticket management with their respective SLA's defined by the company, added to the documentation and preparation of their respective reports (weekly and monthly) for the continuous improvement process.

Solve all the tasks that were given to me