5 years ’ experience in the BPO Business as Project coordinator/Reporting analyst and more than 8 years in database administration , data mining , data analysis , optimization , quality and improvement of processes with automation tools , high profile customer service . Proficient at Visual Basic , Access , SQL , Python , Power bi and Storytelling with data . Work remotely with sites from 10 different countries
Validated results and performed quality assurance to assess accuracy of data. Performed system analysis, documentation, testing, implementation, and user support for platform transitions. Conducted workplace compliance training to reduce liability risks and operate effectively. Enhanced interfaces to promote better functionality for users. Guided acquisition process to capture projected cost and revenue synergies and move combined organization forward. Queried databases for information needed for report processing.
Logro principalInvestigated system issues and implemented resolutions to reduce downtime.
Gathering raw data from management in each department. Collating such data to facilitate its interpretation. Checking and cleaning data, taking special care to replace erroneous values with correct figures. Analyzing data, with due consideration for the influence of missing information, outliers, plus confounding and extraneous variables. Reporting on insights obtained, which might be utilized to inform business strategies.
Logro principalTraining and encouraging staff to maintain complete databases that can be used for subsequent analysis.
Organizing, attending, and participating in stakeholder meetings. Documenting and following up on important actions and decisions from meetings. Preparing necessary presentation materials for meetings. Ensuring project deadlines are met. Determining project changes. Providing administrative support as needed.
Logro principalMaintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures.