Skills for customer service, experience in technical support, knowledge in telecommunications, experience in case monitoring, management of databases and requirements
Attention, management and solution of incidents and failures on the satellite network, failure analysis, escalation to technical areas, verification of services, management and attention of corporate clients, documentation of technical reports and database management.
Attention, management and solution of incidents, openings, closings and updating of banking correspondents. dataphone support, equipment installation, advertising, cabling, fault analysis, escalation to technical areas, verification of services and training for end users.
Assistant in technical and preventive maintenance of computer equipment and peripherals (security cameras, structured cabling, power and storage systems, network infrastructure and racks).