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Diego Andres Montiel Hernandez

Representante De Servicio Al Cliente Bilingüe
Habilidades
(Autoevaluación)
Communication 96%
Crm 90%
English 85%
English 80%
Ai 27%
Automation 27%
Idiomas
Ingles:
  • Habla
    70%
  • Lectura
    75%
  • Escritura
    70%
Español:
  • Escritura
    100%
  • Lectura
    100%
  • Habla
    100%
Perfil profesional

Proactive professional in finance and international business , skilled in customer service , communication , teamwork , project leadership , and financial analysis . Intermediate English proficiency and adaptability

Experiencia laboral

Bilingual Customer Service Representative
meneses law | Diciembre 2025 - Abril 2026 (4 meses)
Habilidades utilizadas

Customer service and document management. Answered inbound and outbound calls, handled specific cases to provide solutions to customers.

Logro principal

Provided bilingual customer service, managed documentation, handled inbound/outbound calls, and resolved customer cases using communication and CRM skills.

Bilingual Customer Service Representative
teleperformance colombia s.a.s | Octubre 2022 - Octubre 2025 (3 años)
Habilidades utilizadas

Customer service and document management. Answered inbound/outbound calls, handled specific cases, processed payments, provided technical support, scheduled visits.

Logro principal

Delivered bilingual customer service, managed documents, handled calls, processed payments, provided technical support, and scheduled visits, using CRM and communication skills.

Operations Supervisor
foundation for an equal world | Septiembre 2021 - Mayo 2022 (8 meses)
Habilidades utilizadas

Contacted and managed stakeholders, renewed processes, verified compliance, provided information to other areas.

Logro principal

Supervised operations, managed stakeholder processes, verified compliance, and provided information to other areas, demonstrating leadership and communication skills.

Formación académica
Professional in Finance Administration and International Business
University of cordoba | Profesional
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