Promoted from agent to supervisor in less than 5 months. Development, creation of projects and effective monitoring for the improvement of the system and its periodic inconveniences that stopped the effectiveness of solutions. Referral of clients to appropriate team members, community agencies and organizations for the resolution of their needs.

Guidance and coordination of internal clients to obtain community services, advocating for the needs of external clients, resolution of obstacles. Providing quick solutions to customer problems, putting critical thinking into practice and including individual work