Nahim Navas (koko)
Sports Coach & Administrator
Perfil profesional
Certified bilingual German B2 agent with over 8 years of experience in BPO and call centers. Expert in retention, telesales, customer loyalty, and customer service in multichannel environments. Results-oriented and available immediately.
Experiencia laboral
Revenue scaling, functional program design, digital marketing, and full headquarters operation.
Logro principalCommercial management, training program design, digital marketing, customer acquisition and retention.
Teaching film and communication in German and Spanish, facilitating creative workshops for children and young people.
Logro principalDirecting creative workshops on film, storytelling and communication in German and Spanish for minors.
Customer recovery in the process of cancellation, marketing of premium packages, post win-back follow-up, level 1 technical support and management of retention, conversion and satisfaction indicators.
Logro principalSpecialist in retention, win-back, inbound/outbound telesales, and customer loyalty. Achievement of key performance indicators and level 1 technical support.
Formación académica
No especificado | Technician
