Handled customer calls on credit products, resolved cases related to credit cards, managed confidential banking info, and used internal systems for case tracking.

Managed financial information under confidentiality, validated and tracked cases in CRM, ensured process compliance, and delivered high-quality customer support.

Responsible for client data with seized vehicles, legal documentation, and confidentiality in compliance with regulations.

Collected and verified client data, managed legal documentation, ensured compliance with data protection regulations.

Managed customer experience, complied with quality protocols, and supported financial goals through negotiation.

Handled customer queries, complaints, and requests, participated in negotiations for payment agreements to meet financial objectives.