Initially as the only person in support providing technological support to the company, then and since January helping to coordinate 3 new colleagues recruited to consolidate the area, I have developed internal strategies to reduce the queuing of cases and to specialize each one in critical functionalities, implement Kanban board, dailys for control etc. Additionally, own support tasks, escalation of incidents and requirements to suppliers

evidence and demonstrate the need to implement support as an area and not as the only person, reduction of dammed cases by 70% in 3 months

coordination of the IT area, user service, implementation of sox controls, scrum and Itil methodologies

Create and implement the help desk through GLPI, implement Kanban board, inventory organization and implementation of follow-up to them