Provided healthcare customer support, demonstrated attention to detail, resolved issues efficiently, and ensured a positive patient experience.

Supported Glucose Dependent Users with a modern BGM system, delivered exceptional service to elderly patients, and maintained accurate documentation.

Handled reservation cancellations, modifications, booking inquiries, and resolved issues while adhering to company policies. Ensured customers felt heard and valued.

Delivered comprehensive customer support for Airbnb travelers, resolving complex issues efficiently and ensuring high-quality customer experience.

Led a team in AT&T’s Retention department, conducted performance reviews, analyzed trends, and enhanced customer retention. Provided billing support and managed sensitive information.

Promoted to Team Lead in AT&T’s Retention department, provided coaching, performance feedback, set goals using SMART, and improved team results.