Developed and migrated customer communications using Messagepoint and ExstreamDM. Delivered multi-channel outputs (PDF, AFP), managed migrations, and led rigorous testing and peer reviews.

Led migration projects from Exstream to Messagepoint, delivering letters and statements via print, online, and archival channels. Managed business requirements and design environments.

Handled migration projects using CSF Designer and OpenText Exstream. Delivered statements and reports in PDF, AFP, XML, and other formats. Managed business analysis, design, and rigorous testing.

Developed and migrated credit card and loan statements, managed design environments, and delivered outputs in various formats for banking and insurance clients.

Designed and developed customer communication forms and payment templates using HP Exstream. Automated delivery via print, email, SMS, and archival. Involved in business logic, data mapping, and testing.

Developed insurance payment templates and modernized forms, enhancing customer experience and automating multi-channel delivery.