Liz Yesenia Mesa Garcia
Help Desk Analyst I
Perfil profesional
Computer Engineer with strong technical background in support , cybersecurity , web development , and crisis management . Skilled in Windows , Linux , networking , Python , Java , and agile methodologies . Advanced English , basic German
Experiencia laboral
Provided technical support, managed tickets, resolved hardware, software, and network issues. Operated Azure, Citrix, Active Directory, Office, Cisco IP Phone, VPN, authentication tools. Supported SAP Concur, configured proxy/firewall, and network security.
Logro principalTechnical support, ticket management (Footprints, ServiceNow), hardware/software/network troubleshooting, Azure, Citrix, Active Directory, Cisco IP Phone, VPN, SAP Concur, proxy/firewall config, network security.
Built and deployed websites with React. Automated end-to-end testing with Cypress. Developed front-end components using HTML, CSS, JavaScript.
Logro principalWeb development using React, automated testing with Cypress, front-end with HTML, CSS, JavaScript.
Formación académica
Sena | Técnico/Tecnólogo
