Gabriela Andrea Polentino Zamora

Tech Support

Perfil profesional

Adaptable , people-centered professional with a Management Science degree and certifications in Data Analysis and Python . Strong background in customer operations , analytics , and digital support

Experiencia laboral

Experience Specialist & Data Support Mentor

venmo | Julio 2024 - Marzo 2025 (8 meses)

Habilidades utilizadas

Analyzed user trends and escalations to improve helpdesk workflows and supported KPI tracking.

Logro principal

Handled 100+ user inquiries weekly regarding digital payments and fraud detection.

Medical Interpreter (Spanish-English)

multilingual language services | Marzo 2020 - Junio 2020 (3 meses)

Habilidades utilizadas

Maintained accurate logs of patient data and gained familiarity with electronic medical record systems.

Logro principal

Provided real-time interpretation during consultations, bridging language gaps.

Business Analyst

banco santander | Enero 2019 - Diciembre 2019 (11 meses)

Habilidades utilizadas

Used CRM tools to track client interactions and built dashboards in Excel to monitor performance.

Logro principal

Applied business analysis principles to segment leads, resulting in a 20% increase in conversion rates.

Formación académica

High School Diploma
Colegio san pablo | Bachiller

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