Desempeñé distintas tareas administrativas en un ambiente rápido de servicio técnico y servicio al cliente, donde mayoritariamente me comuniqué en inglés, necesitando un nivel efectivo y profesional

Led bilingual units, improved core metrics, and implemented smart work strategies. Focused on technical precision, root cause analysis, and team performance optimization.

Managed bilingual teams of 15–25 agents, optimizing operational metrics (CSAT, FCR, AHT, ACW, QA) and driving performance through KPI optimization and adaptive coaching.

Handled complex customer cases, delivered high-efficiency support, and maintained excellent performance metrics.

Provided end-to-end premium support, resolving complex user issues efficiently and consistently exceeding KPIs (CSAT, Resolution Time).