Analyzed business processes, recommended solutions, trained users, and supported adoption of new procedures. Focused on process improvement and efficiency.

Developed and implemented process optimizations, provided end-user support, and collaborated cross-functionally to resolve system issues.

Supported IT team with technical documentation, network troubleshooting, and problem-solving. Enhanced communication and technical skills.

Assisted in troubleshooting hardware/software issues and network maintenance, gaining hands-on IT support experience.

Handled customer inquiries, maintained professionalism, and ensured customer satisfaction through effective communication.

Provided accurate information and resolved customer issues, excelling in high-volume customer service environments.