7*24 unavailability support. Core application support. User support level 2 onwards. Steps to production. DA administration. Administration of Windows and Linux servers. Administration of VmWare Infrastructure. Support for change management. Management and management of indicators. Development of metrics, statistics and reports. Incident and requirements management (Aranda). Backup control.

Carry out the completely new N2 IT Support area, with documentation of all the processes in the area.

VM Ware and Hyper V virtualization. Windows and Linux server administration. Oracle Cloud Infrastructure Administration. Help Desk Administration. Backup Administration.{** *} G-suite administration. Internal customer technical support for more than 700 users. Change management and risk management. Supplier management. Management of Information security focused on ISO 27000. Management and Management of indicators. Elaboration of metrics, statistics and management reports.

Help desk implementation. Virtualization of all the CORE servers of the organization. Platform update by 85%.

Support and monitoring of servers, communications and networks. Help desk administration. Generation of instructions, manuals and procedures. Backup Administration. Train personnel in everything related to the quality management system. Train personnel on the Management of the help desk tool. Administration of application access, management of roles and privileges. Management of user access to information systems. Management of databases data.

Documentation of area processes, training of new members. IT infrastructure update.