Here I helped users, I received complaints, suggestions, and congratulations, I was also in charge of delivering laboratory tests, there was also an induced demand for an IPS which had to collect certain information and send it every 15 days without fail, all this using the computer

Complaints were reduced since a project aimed at customer service was implemented where we investigated in depth to find out the needs and disagreements of the patient in order to provide as much as possible a positive response or solution.

I performed multiple tasks, most of them from a computer, organizing agendas, scheduling appointments, receiving and verifying information before an appointment or a procedure, be it outpatient, pre-anesthetic consultations, eye exams, ultrasounds, etc. internal programs of the clinic were used, all this information was loaded into the system, appointments were also set aside through calls or call center

as my main achievement in that company was being able to help and learn from my colleagues, bosses and patients.