Meet the requirements of users through telephone management. ● Manage the sale of additional airline services or tickets according to the passenger's request, and confirm payments through the transactional platforms. ● Comply with the requirements of the Quality area to guarantee correct experience management.

Deal with advisors from different channels, distributors, direct and cav's (Sales Service Center) through the phone call. ● Provide support of the information given by the advisor of both the Client and the home (place of installation), of the respective possible sale.

Serve the user through all contact channels with quality and efficiency. ● Solve user requirements with quality.