Position: "Management of Projects and Outsourced Services" RESPONSIBILITIES OF THE POSITION Leader of IT Projects, Design, Planning, execution and control of Technology and Infrastructure projects, Selection, Management and Control of IT providers, Compliance Supervisor of IT services under contracted by the Bank, creation and analysis of reports, Improvement of IT Processes, oriented to continuous improvement and satisfaction of the internal client, excellent communication and flu

Position: "Service Delivery Manager" RESPONSIBILITIES OF THE POSITION Responsible for the Service Desk area (Telephone Support & Field Support). Responsible for the sector, which has 20 analysts/technicians, 1 Team Leader, Planning strategies aimed at customer satisfaction in terms of Technical Support (HW & SW) in Workstation, LAN networks, IP telephony, Blackberry, internal software of the bank, web applications. Analysis of metrics, Creation of Processes based on ISO standards

Position: "Team Leader" RESPONSIBILITIES OF THE POSITION Leader of the Regional Call Center area (Latin America), (30 people) where information is provided on guarantees and technical support of HP / Compaq products, IPG (Imaging & Printing Group) and PSG (Personal System Group), Metrics, Quality TCE (Total Customer Experience) Oriented to Customer Satisfaction, monitoring, Follow up, Team Leader of e-Delivery support through chat and email service. all operates