Integrated customer support management through API through Level 1 tickets, validation of errors in the integration through logs, testing in postman, adding IP, handling of tickets through Jira, some functions in conjunction with infrastructure such as VPN permissions, lists distribution, permissions for authentication, management of AD, Azure, among others.

Administration of the corporation's Office 365, maintenance of computer equipment, installation of office programs and volume licenses, editing of the website (wordpress) and course on the Moodle platform, responsible for approval processes for the purchase of technological equipment, network administrator, printer maintenance, asset inventory management, among others.

Active directory management, ticket management by call, mail and chat, network configurations, VPN permissions, network printer configuration, network unit configuration, adding IP, among others