Addressing queries, complaints, and recommendations furnished by customers. Redirecting customers to the relevant department, if needed. Processing exchanges and refunds in ways consistent with our policies. Monitoring call and mail histories to ensure that all customers have been assisted. Searching for commonalities in customer feedback to inform recommendations regarding our offerings.

I worked in a remote environment with people from all over Latin America, using pair programming to build most projects creating multiple web applications using HTML, CSS, JavaScript, React, NodeJS.