IT Support in charge of creating and consolidating the new Support department for a SaaS company alongside a co-worker based in Europe. • Select and configure proper ticketing system (Jira Service Management) • Migrate previous Knowledge Base to Confluence and manage it • Create new Help Center via Scroll Viewport + Confluence • Configure automation rules • Integrate Jira Software – Slack – Office 365 - Confluence • Responsible for supporting the

IT Engineer in charge of supervising and guiding remotely located teams throughout Latin America (including Brazil). These teams were responsible for physically installing Synergy Sports branded servers and automated camera systems in various indoor sports arenas (primarily used for Basketball FIBA or NBA). The entire installation support process was accomplished through remote connections via OpenVPN or SSH. • Help the Sports Managers to review

IT Support and Sales Engineer in charge of carrying the Audio Engineering Department to its best by analyzing end-user’s needs and providing detailed designs and solutions focused on IT and/or AV fields. • In the early stages of my position as an engineer, I designed and managed the project that became in the most used centralized storage for Sony Pictures Panama (2017). • Managed to maintain the support contract for the Quantum’s Centralized Sto