Yohanna Sanchez Zapata
Functional Analyst
Perfil profesional
I am a responsible and committed person with my work and obligations, assertive when facing different situations and with a great adaptation to change.
Experiencia laboral
Functional Analyst
eafit | Septiembre 2015 - Actualmente (11 years 2 months)
Technical Proposals, Requirements Survey, creation of reports in SQL. SW testing, Incident analysis, support, Training, Creation of User Manual, development support -Requirement
Logro principalProfessional growth
Supervisor
emtelco | Octubre 2009 - Mayo 2015 (5 years 7 months)
Management and control of service indicators. Personnel Management, Creation of reports and statistics on service indicators, Customer Service
Logro principalPersonnel Management, Customer Service
Adviser
emtelco | Julio 2008 - Octubre 2009 (1 year 3 months)
User attention, PQR management
Logro principalCustomer service, teamwork
Formación académica
Computer Science
Politécnico colombiano jaime isaza cadavid | Undergraduate
Politécnico colombiano jaime isaza cadavid | Undergraduate
Generado por
