Steven Alba
Bilingual Costumer Service And Sales Agent
Perfil profesional
Experienced Virtual Assistant with 5+ years supporting top companies like United Healthcare, Optum, and Asurion. Skilled in billing, scheduling, problem resolution, and customer service
Experiencia laboral
I specialize in insurance and protection services, managing claims processing, billing information, benefit explanations, and cross-selling.
Logro principalAmong the top sales agents in my group and the highest NPS.
Managed client benefits information for medical and pharmacy services, handled medical and pharmacy billing, scheduled appointments, and sourced financial assistance programs.
Logro principalAchieving a top agent performance and getting a promotion to Phone coach.
Managed client benefits information for medical and pharmacy services, handled medical and pharmacy billing, scheduled appointments, and contacted doctors.
Logro principalAchieving a top agent status with zero detractors for over six months.
Formación académica
National university of colombia | Undergraduate
