 Provide in-person and remote attention and solution to incidents and technical requirements reported by users in accordance with the SLAs agreed with the client.  Address user requirements. ***}  Perform corrective maintenance of hardware and software  Install new computer equipment  Perform installation and maintenance of Antivirus  Perform configuration for access to the Internet  Escalate incidents or service requests to on-site support

• Equipment configuration. • Equipment preparation (installation and configuration of software and licenses). • Preventive and corrective maintenance of computer equipment. • Hardware configuration. • ***}• Attention to assigned tickets. • Re-installation of images and/or the user's own applications • Prepare technical report according to procedures and service protocol.

 Managed all audiovisual aids  Preventive and corrective maintenance of computers  Support for all users