2nd Level Support of the operating system on windows platform, desktop, laptop, workstation, video beam, cell phones, printers, plotter, MS Office tools. Installation of Oil and non-Oil applications, in addition to providing support in client/server and web applications after the implementation of the new system.

Participation in the migration project of the windows desktop platform of the transnational British Petroleum (BP) to the Mixed Company PDVSA Petroperijá.

User data is validated in the company's own system, then registration, control and/or monitoring of requirements and/or failures is carried out through tickets.

The solution of most cases at the first level (via telephone)

Attention to 3rd level cases due to requirements and/or failures generated through tickets; including documentation of procedures, administration, and configuration of company applications

Operational and functional maintenance of the company's Client/Server and Web applications.