Perform management and escalation of tickets for failures that exist in the network Monitoring failures found in the network Information analysis Perform configurations in the different network teams Preparation of weekly reports

Management of customer incidents Documentation of the procedures carried out Escalation of incidents Monitoring of the procedures carried out Perform configurations according to the needs of the client{*** }customer

Technical support for Tigo homes Incident management Documentation of the procedures carried out Remote configuration of TV, telephony and e Internet equipment Monitoring of the procedures carried out Perform remote repair of the different equipment