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Jhonnatan David Guerrero Herrera

Complementary Business Assistant
Habilidades
(Autoevaluación)
Spanish 100%
Customer service 100%
Digital sales 100%
Office tool 100%
Ease of learning 100%
Ecommerce 100%
Idiomas
Spanish:
  • Writing
    70%
  • Reading
    70%
  • Speaking
    70%
Perfil profesional

Complementary business assistant with experience in customer service guiding sales through digital and traditional channels, capable of handling difficult situations with clients. Management of digital tools and great adaptability.

Experiencia laboral

Complementary Business Assistant
grupo exito | Enero 2022 - Actualmente (4 years 10 months)
Habilidades utilizadas

Dispatch and organize Éxito.com orders made by frequent customers for their correct shipment and to their satisfaction, likewise maintaining a correct indicator of the NPS of the entire Éxito.com platform and the entire section. Use of technological tools such as picking apps and databases for an excellent customer-Business relationship.

Logro principal

Preparation of frequent sales using commercial strategies that managed to increase the level of customer satisfaction and the perspective of the company.

Entrepreneur
jhoda | Enero 2021 - Actualmente (5 years 10 months)
Habilidades utilizadas

Administration of sales platforms oriented in digital courses (Intangibles). Devising digital marketing strategies, creative development and editing. Market study for the execution of advertising to potential clients oriented to segmented niches.

Logro principal

Orientation to client ideas to translate knowledge into digital audiovisual products.

Cashier
grupo exito | Enero 2020 - Enero 2022 (2 years)
Habilidades utilizadas

Correctly register each product with agility and dexterity, meeting minimum waiting times for the customer, developing skills to easily deal with problems that can be generated in payment booths.

Logro principal

Strategy to improve registration time and indicators on the number of clients served.

Formación académica
Business Administration
Institución educativa politécnico municipal | High School
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