Carry out management of high-impact regional incidents for different areas and internal campaigns of the company. Set up work tables with the affected operations and third-level support teams according to the reported incident.{*** }Clearly and precisely document each action or procedure carried out during the work table, as well as the possible root cause that generated the incident and the corrective actions carried out by third-level teams and/or suppliers.

Manage all the requirements presented by the client's users in relation to mobile devices. Coordinate with the different providers of each country the management and timely delivery, this within the service levels agreed with the client.{ ***}

Search and implement strategies that allow the use of resources and cost reduction according to the policies of each country.

Provide remote technical support via chat, phone, and email to customers from different countries and regions. Manage the backlog in an efficient and timely manner. Support the Level Two group with some cost reduction processes proactively generated backlog and tickets. Support the transfer of knowledge and skills.