Provide first level support at assigned locations. Execute support to internet channels, communications equipment and networks. Attend and support branches, customers, In House. Perform support and escalate to whom it corresponds. Keep updated the inventory of technology fixed assets. Support, assurance and confidentiality of information.

Continuous learning.

Receive, diagnose, escalate and/or solve in the Management tool (GLPI), the requirements, incidents, or notifications of the EPM MESA-CAS services. Management of HP Platforms: CDAX and MyHPSupport. Prioritize the requirements, requests and incidents in order to comply with the SLAs agreed with the EPM client. Change of defective parts and installation of OS Processing of guarantees. Generate minutes of services performed. Make management report.

Continuous learning.

Attention to Incidents and requirements in the CA Service Desk Manager tool. Management HP AC Platform (Print server, job accounting). Generation of CdeA Report of the EPM group and subsidiaries. Management Platform HP Web Jetadmin: Device monitoring (Printers, Plotter), toner level. Management KYTA Platform: for ordering HP inputs and supplies. On-site user support, remote assistance.

Continuous learning.