Claro mobile and home retention advisor

• Retention of customers of course Mobile and Home second ring. • Basic customer service. • First ring support and cross-selling • PQRS

back office customer service

• Manage all kinds of PQRS via mail-ticket on different topics such as logistics, shipments, changes, returns, shipping rates, website suggestions, etc. • Comply with the response time customer (24 hours) • Manage a minimum of interactions per hour in order to