Functions:  Formulate business strategies with other members of the executive team  Design policies that fit the overall strategy  Implement efficient standards and processes  Coordinate customer service operations and find ways to ensure customer retention  Ensure compliance with laws local and international (e.g. data protection)  Oversee the implementation of technology solutions

Functions: Ensure that the rules and regulations of the store are explained, understood and properly complied with by all members of his team  Manage work schedules according to business needs  Manage and resolve complaints, questions and / or queries by customers  Ensure inventory management is done accurately to ensure proper replenishment of merchandise