Installation, configuration, administration of monitoring platforms with the purpose of automating the collection of events related to critical technological infrastructure services as well as their respective documentation within the helpdesk platforms, relating anomalous behaviors notified to those in charge of each work team. through various means of communication, thus reducing reaction times

Carry out documentation processes within the institution, assistance with IT requirements from the administrative and teaching areas, as well as the management of physical resources for institutional events, additionally performing preventive physical maintenance, diagnosis and administration of equipment, servers and switches (manageable and non-manageable), specialized client applications.

Attention to the end user and corporate technical contacts, for the management of incidents and requirements in Windows and Linux environments, which involve the company's proprietary platforms, for the development of IP communications as well as telephone campaigns, providing an agile and attentive service. effective, for the functional development of client activities in order to reduce downtime.