appointment scheduling for delivery of credit cards, clarification of the extract of the different credits, filing of pqr, general information of the bank's processes, support in policies where insurance endorsements are filed for payroll loans, vehicles, leasing, mortgage and personal loan.

I managed to reinforce my knowledge and my skills acquired throughout my work experiences, I learned to put myself in the shoes of the client and have even more empathy with people

Provide service to customers who wanted to cancel cell phone plans provided by Claro and offer additional service and provide benefits

I learned to handle frustration to develop empathy

Offer toiletries and thus obtain assertive sales

I learned to handle the client over the phone, develop verbal fluency and manage frustration