• Implemented agile methodologies using tools like Jira and Trello to manage all e-commerce projects. I led the adoption of these methodologies, integrated the tools and facilitated their use in the team. As a result, I improved operational efficiency and reduced delivery times by 37%, thus achieving a 17% increase in customer satisfaction.

I was named a partner of the company, due to the results obtained in fiscal year 2022, which increased revenue by 122% and covered 0.3 of the total Petshop market share nationwide.

- Data analysis - Customer acquisition and loyalty - Commercial Campaigns - Development of the CX/CS program

• We produced the CX and Growth strategy using Google Analytics and feedback tools such as UserVoice. These actions achieved customer retention by 32% and generated a 23% increase in sales during Q2 to Q3 of 2022.