Empathetic and serene management of user • complaints. Processing of documentation and introduction of data in databases. • Collaborate in modernization, through advice on the acquisition of new information and communication technologies. • Guarantee the proper functioning of local networks and the services offered through them. • Ensure compliance, monitoring and management of processes

Maintain computer equipment and systems in optimal conditions. • Provide advice and technical assistance when required by the dependencies of the Higher Level, according to area of responsibility. • Submit reports to the immediate headquarters on needs, progress and difficulties in the performance of my duties.