Managed guest communication, check-ins, check-outs, and problem resolution for Airbnb properties. Coordinated cleaning and maintenance, managed reservation calendars, pricing, and occupancy optimization.

Implemented guest experience improvements that increased 5-star reviews and boosted guest satisfaction. Automated responses reduced guest response time by 40%.

Developed targeting and retargeting strategies, designed reporting dashboards, organized 15+ events and webinars, and provided actionable insights to stakeholders.

Planned, launched, and optimized multi-channel paid media campaigns (Google, Meta, LinkedIn), improving ROAS and reducing CPA. Built dashboards and managed $50K budgets.

Executed multi-channel campaigns, created performance reports, and supported startups with program guidance, improving retention by 10%.

Designed and implemented commercial strategies that drove a 25% increase in startup applications. Built automated workflows improving lead conversion by 15%.