Requested and managed medical records, processed authorizations, merged and organized sensitive documentation, and supported legal cases.

Managed medical records and bills, ensured HIPAA compliance, processed authorizations, and coordinated with providers for timely record delivery.

Identified and qualified leads for Medicare insurance, managed lead data in CRM, and supported the sales team.

Generated and qualified leads, maintained accurate CRM data, and strengthened communication and persuasion skills.

Assisted customers with technical issues via phone and online, documented cases in Salesforce CRM, and managed customer follow-ups.

Provided technical support, troubleshooting, and customer service using Salesforce CRM, improving problem-solving and communication skills.