Johana Avila
Customer Service - Chat
Perfil profesional
Professional in Modern Languages and Technologist in Business Management , with extensive experience in customer service in Spanish and English , both Front-office and Back-office . Skilled in active reading , writing , attention to detail , and handling different office tools
Experiencia laboral
Customer service via chat in English, Managing Salesforce, Verification of user information, Analysis and problem solving, English as second language
Logro principalCustomer service via chat in English, Managing Salesforce, Verification of user information, Analysis and problem solving, English as second language
Assistance management, Booking of flights, Customer service and sales, English as second language
Logro principalAssistance management, Booking of flights, Customer service and sales, English as second language
Analysis and resolution of rights of petition, Revision and correction of texts, Customer service, Management of CRM
Logro principalAnalysis and resolution of rights of petition, Revision and correction of texts, Customer service, Management of CRM
Formación académica
Sena
