Sebastian Ceballos
It Operations Specialist – Level 2
Perfil profesional
IT Operations Specialist with experience in Level 2 technical support , incident management , technology operations , service continuity , and cross-functional coordination in international environments . ITIL 4 certified , skilled in Microsoft 365 , Active Directory , Azure AD , SAP , SQL , Python , Power BI , and cloud computing
Experiencia laboral
It Operations Specialist – Level 2
unisys | Julio 2023 - Actualmente (3 años 4 meses)
Habilidades utilizadas
Provided Level 2 technical support, managed incidents and service requests, administered Active Directory and Microsoft Entra ID, supported Microsoft 365 services, coordinated incident resolution, and contributed to service improvement initiatives.
Logro principalLevel 2 technical support, incident management, Microsoft 365, Active Directory, Azure AD, SAP, technical support in English and Spanish, ITIL best practices.
Formación académica
Computer Equipment Maintenance Technician
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
Servicio nacional de aprendizaje (sena) | Técnico/Tecnólogo
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